PLATFORM TERMS AND CONDITIONS – ELTON JOHN
These Terms and Conditions set out the terms while using the website located INSERT (“Site”) and the services provided through it (“Service”). By creating an account or using the Platform, you agree to be bound by these terms.
The Platform is operated by Planet 101 Ltd, a company incorporated in England with its registered office at Castle House, Castle Street, Guildford GU1 3UW, UK (“we”, “our”, “Planet”). Our contact email is [email protected].
Privacy
Your use of the Platform is subject to our Privacy Policy, which explains how we collect, use and store your personal data in connection with your account and use of the Service. By creating an account you acknowledge our Privacy Policy.
1. Your Account
To access many features of the Platform you will need to create an account.
When you do so:
• You must provide accurate, complete and up-to-date information.
• You must be at least 18 years old to sign up.
• You are responsible for keeping your password and account details secure. If you suspect unauthorised access to your account, contact us immediately at [email protected].
• You may not register more than one account.
You can deactivate your account at any time via My Profile > Settings, or by contacting us at [email protected].
2. The Platform
The Platform gives you access to:
• Early access to tickets and exclusive event announcements
• Membership passes and competitions
• Exclusive content from Elton John
• A digital wallet pass (see Section 3)
Some features are available to browse for free. Others may require payment or account registration.
3. Digital Wallet Pass
By downloading the digital wallet pass you can unlock exclusive access to pages on the Platform hosting news, events, merchandise, tour announcements and competitions. Additional terms may apply to specific content accessed via the pass.
The pass is available for download to your digital wallet, subject to the terms of Apple Wallet and Google Wallet respectively. We recommend enabling wallet notifications to get the best experience.
4. Competitions
Where the Platform runs competitions or giveaways, the following conditions apply:
• Competitions may only be entered by registered account holders.
• Where a competition prize involves event attendance, winners must be 18 or over, or accompanied by an adult (unless otherwise stated), and must provide photographic ID at the event.
• Prizes and tickets have no cash alternative and are non-transferable.
• Travel to and from events is not included unless explicitly stated.
• Alcoholic prizes or discounts may only be redeemed within licensed hours by guests aged 18 and over.
We reserve the right to withdraw any competition at any time without reason. No refunds or compensation will be given for travel or other costs incurred if a free event is cancelled or rescheduled.
Events
5. Attendance
The ticket holder bears all risks associated with inclement weather or Force Majeure events, including fire, acts of God, severe weather, power outages, strikes, war or government orders. Event dates and times are subject to change.
6. Cancellation or postponement
If an event is postponed or cancelled, the promoter or venue will provide information about rescheduled dates and applicable policies.
7. Our Right to Cancel
We reserve the right to cancel a ticket without notice in the following circumstances:
• A venue revokes the tickets associated with a listing
• An event is cancelled without being rescheduled
• We suspect fraudulent or illegal activity
• A ticket holders or transferee breaches these Terms
We will use reasonable endeavours to notify you of any cancellation.
8. Delivery of Tickets
Tickets will be delivered as indicated at the time of issue, most frequently by electronic delivery to your account. Certain events may have restricted delivery options or delayed delivery windows. In most cases you will need a smartphone to access your tickets.
9. Conduct at Events
All attendees must conduct themselves appropriately. Venue operators and event producers reserve the right to refuse admission to or eject any person whose conduct is deemed disorderly, who uses abusive language, who fails to provide valid identification, or who fails to comply with venue rules – without refund.
10. Recording and Photography
You agree not to record or transmit, or assist in recording or transmitting, any description, account, picture or reproduction of content accessed through the Platform or of events attended through the Platform, unless expressly permitted.
11. Third Party Websites
The Platform may link to third-party websites to complete certain purchases or provide additional information. We are not responsible for any aspect of those third-party sites, including purchases made on them. Please review the terms of any third-party site before transacting. Where a third-party site processes your final order, you will receive confirmation from them rather than from us.
Platform Content and Conduct
Content on the Platform is provided for the purposes specified or implied on the Platform. Whilst we aim to keep information accurate and up to date, content may not always be complete or error-free and is subject to change. Content is for your personal, non-commercial use only and may not be redistributed, published or reproduced without our prior written permission.
You agree not to:
• Post content that is unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, sexually oriented, racially offensive or otherwise objectionable
• Post content to which you do not hold the necessary rights
• Post content containing malware, viruses or code designed to disrupt or damage the Platform
• Attempt to reverse engineer, decompile or alter the Platform’s architecture
• Use automated means to access or scrape data from the Platform
• Attempt to gain unauthorised access to the Platform’s systems
If you encounter objectionable or unlawful content on the Platform, please report it to [email protected] including the relevant URL.
General
1. Liability
Our liability to you is limited to the amount you have actually paid us for products or services, or GBP £100, whichever is greater. We are not liable for any indirect or consequential loss arising from your use of the Platform or the Service.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded by law.
2. Warranties
To the extent permitted by law, the Platform and Service are provided on an “as is” and “as available” basis without warranty of any kind. We do not warrant that the Service will be uninterrupted, error-free or free from defects, or that it will meet your specific requirements.
3. Termination
We may suspend or terminate your account and access to the Platform at any time if we reasonably believe you have breached these Terms, if we are required to do so by law, or if the Service is no longer commercially viable. You may request removal of content you have uploaded by emailing [email protected]; we will endeavour to respond within 30 days.
4. General
These Terms constitute the entire agreement between you and Planet 101 Ltd in respect of your use of the Platform. They may be updated from time to time by posting revised terms on the Platform. Your continued use of the Platform following any update constitutes your acceptance of the revised terms.
These Terms are governed by the laws of England. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of London, England.